Frequently Asked Questions

Who can become an IntuneHealth patient?

Anyone who is covered by one of the Medicare Advantage plans that we accept can become an IntuneHealth patient.

How do I become an IntuneHealth patient?

Click here to connect with our team or call (844) 646-8863.

What insurance does IntuneHealth accept?

We accept these Medicare Advantage plans: Humana/CarePlus (HMO and PPO), UnitedHealthcare (HMO and PPO), Florida Blue (HMO), Wellcare (HMO), Aetna (HMO), and more. You can check whether your plan is accepted here.

What makes IntuneHealth different from my current doctor?

Several things set IntuneHealth apart:

We provide a new kind of preventive care that starts with a Total Health Visit, a head-to-toe assessment that proactively identifies any health concerns.

At IntuneHealth, your doctor is a partner in your health and accountable for your well-being. They’ll get to know you.

IntuneHealth doctors have fewer patients than typical primary care doctors, so they’re able to spend more time with you and available to see you more often.

IntuneHealth offers a dedicated, personalized care team to provide support when, where, and how you need it. We offer in-person visits, virtual appointments, 24/7 virtual care for immediate needs, and in-home visits when necessary.

Can I keep my current doctor or specialist?

When you choose IntuneHealth as your provider, your primary care physician (PCP) will be an IntuneHealth doctor. We know a great patient-doctor relationship is key to preventive care, so your IntuneHealth PCP will get to know you, manage all your care, and coordinate all of your medications and treatments so your care team is always on the same page.

You may keep your current specialists, but at IntuneHealth, we have a team of specialists in-house, so your PCP can get quick consultations about your care, sometimes even the same day. This allows your doctor to get fast answers about the best care for you, without the need for you to see another doctor, transfer your records, or wait months for an appointment.

And for patients who need to see a specialist beyond our in-house team, we have a long list of established relationships with preferred local specialists.

Can I use the same pharmacy I’ve been using to get my prescriptions?

Yes, we’re happy to send prescriptions to your pharmacy of choice. We also offer many prescriptions for convenient pickup in our centers or delivery to your home.

Is IntuneHealth an insurance company?

No, IntuneHealth is a primary care provider. We accept these Medicare Advantage plans: Humana/CarePlus (HMO and PPO), UnitedHealthcare (HMO and PPO), Florida Blue (HMO and PPO), Wellcare (HMO and PPO), Aetna (HMO and PPO), and more. You can check whether your plan is accepted here.

What if I’m traveling and need to see my doctor?

Your care team will be available 24/7 via phone and the IntuneHealth app for audio and video calls. And if you need an in-person visit while traveling, your doctor and care team can recommend someone in your local area.

How do I get on a Medicare Advantage plan?

We can help connect you to Medicare Advantage health plans with whom we participate or a licensed Medicare Advantage sales agent or broker we trust with our patients. Just give us a call (844) 646-8863 and we’d be happy to help!

What is Medicare Advantage?

Medicare Advantage is another way to get your Medicare Part A and Part B coverage. Medicare Advantage Plans, sometimes called “Part C” or “MA Plans,” are offered by Medicare-approved private companies that must follow rules set by Medicare. Most Medicare Advantage Plans include drug coverage (Part D). Most Medicare Advantage Plans offer coverage for things Original Medicare doesn’t cover, like fitness programs (like gym memberships or discounts) and some vision, hearing, and dental services. Plans can also choose to cover even more benefits. For example, some plans may offer coverage for services like transportation to doctor visits, over-the-counter drugs, and services that promote your health and wellness. Plans can also tailor their benefit packages to offer these benefits to certain chronically-ill enrollees. These packages will provide benefits customized to treat specific conditions. Check with the plan before you enroll to see what benefits it offers, if you might qualify, and if there are any limitations. (Source:

How does IntuneHealth work with Medicare Advantage?

You can select IntuneHealth as your provider if IntuneHealth is in your Medicare Advantage plan’s network. IntuneHealth is different than other providers who may only want to see you when you’re sick. IntuneHealth doctors are specially trained to keep you healthy using the latest proven care standards and advanced technology. They also communicate and coordinate all of your care with your specialists, so you don’t have to worry about care not being aligned. At IntuneHealth, you can see your doctor in-person, virtually, or at home. With Medicare Advantage and IntuneHealth – you’ll get peace of mind knowing that you have access to nationally recognized high-quality care.

Does it cost more to see an IntuneHealth provider?

Once you select an IntuneHealth physician for your primary care provider, there is no additional cost to see our doctors and health care team beyond standard out-of-pocket costs. Contact your Medicare Advantage plan for details about your plan’s coverage and benefits.

What is IntuneHealth value-based care (VBC)?
IntuneHealth value-based care (VBC) is advanced preventive medicine that can make a world of difference in your health. We partner with you to catch issues early, so you can potentially spend less money and time improving your health; recover from illnesses and injuries more quickly; have fewer medical tests, procedures, medicines, and surprise hospital bills when we partner together to keep you out of the hospital in the first place. The combination of a Medicare Advantage plan and doctors who specialize in caring for older adults on Medicare Advantage helps you get the preventive care you need to help you stay healthy.
What services and support does IntuneHealth offer?
  • Walk-in and same day appointments
  • In-person visits at one of our state-of-the-art IntuneHealth Centers
  • 24/7 access to virtual visits through our app
  • Text and phone – you have your doctor’s cell number
  • Convenient home visits by our Mobile Care Champions  – you don’t have to be too sick to leave your home to get  care – we’ll come to you.
Why should I be on a Medicare Advantage plan?
When it comes to your health, you want peace of mind knowing that you’re covered and have high-quality care when you need it – and won’t be hit with hidden fees or extra costs. Original Medicare is provided by the federal government. Medicare Advantage is offered by private insurance companies and covers all the benefits of Original Medicare, plus important extras like prescriptions, dental, vision, hearing and more.
What is Medicare Annual Enrollment Period (AEP)?
When anyone that is eligible for Medicare can make changes to their existing coverage, such as enrolling, dis-enrolling, or changing their Medicare Advantage coverage or Part D coverage.
When is the Annual Enrollment Period (AEP)?
Each year from October 15 – December 7.  On January 1, changes to your benefits become effective.
When is Open Enrollment Period (OEP)?
The Medicare Open Enrollment Period runs from January 1 – March 31 each year. If you are enrolled in a Medicare Advantage plan, you will have a one-time opportunity to:
  • Switch to a different Medicare Advantage plan
  • Drop your Medicare Advantage plan and return to Original Medicare, Part A and Part B
  • Sign up for a stand-alone Medicare Part D Prescription Drug Plan (if you return to Original Medicare)
What situations allow a Special Enrollment Period to make a plan change?
You may be eligible to enroll in a new plan if you:
  1. recently moved,
  2. retired,
  3. lost employer coverage, or
  4. have been recently diagnosed with Chronic Obstructive Pulmonary Disease (COPD), heart disease or diabetes.

IntuneHealth can help you speak to a licensed Medicare Advantage plan agent or broker to learn more and find the right plan.

How much time does an IntuneHealth doctor spend with their patients?
Our doctors spend around 30 to 45 minutes with patients. Compare that to doctors who don’t practice VBC, who average 15 minutes per patient. We focus on quality, not quantity. With fewer patients and a team of health care providers and specialists working together to keep you healthy, your doctor can better identify concerns and your care needs.
What if I need to see a specialist?
At IntuneHealth, we have a list of preferred specialists, so your PCP can get quick consultations about your care, sometimes even the same day. This allows your doctor to get fast answers about the best care for you, without the need for you to see another doctor, transfer your records, or wait months for an appointment.
Your doctor coordinates and communicates directly with your specialists to personalize your care – and to make sure everyone is on the same page with your health and goals.